Due to the nature of digital products like printable downloads and the instant delivery of content, we maintain a no-return, no-refund policy.
Why No Returns or Refunds?
Instant Access: When you purchase a digital product from us, you receive immediate access to content that cannot be returned in the same condition as it was received.
Irrevocable Consumption: Digital products can be consumed, copied, and stored immediately upon receipt, making it impossible for us to reclaim the product.
Preview Available: We provide detailed descriptions and previews of our digital products so that you can make an informed decision before purchasing.
Exceptions
While we stand by our no-return policy, we understand that there may be exceptional circumstances. We are committed to customer satisfaction and will handle such cases on an individual basis. The exceptions may include:
- Duplicate Orders: If you accidentally purchase a duplicate of the same digital product, please contact us within 24 hours of your purchase, and we will issue a refund for the duplicate item.
- Non-Delivery: In the event of a technical issue that prevents delivery of the product, we will work with you to resolve the issue. If we cannot promptly provide a solution, we may issue a refund.
Technical Issues
If you experience technical issues accessing or downloading our digital products, please contact our customer support team. We will work with you to resolve the issue as quickly as possible.
Customer Support
For any questions or concerns regarding our digital products or this return policy, please contact our customer support at [email protected]. We are dedicated to ensuring that your experience with ParentsWonder is positive and rewarding.
Policy Changes
We reserve the right to modify this return policy at any time.
Need help?
Contact us at [email protected] for questions related to refunds and returns.